Frequently Asked Questions
What is included with a complete Arbor Kit?
Components of a New England Woodworks Arbor
Dimensions of a New England Woodworks 4x4 Arbor
Dimensions of a New England Woodworks 5x5 Arbor
Arbor Assembly Instructions
What is included with a Mailbox Post Kit?
All Mailbox Post Kits shipped primed with fabricated posts, crossarms, braces, decorative top, mailbox support board (1" x 7-3/4" x 15-3/4") and all necessary rust resistant hardware.
How do I assemble a Mailbox Post Kit?
Mailbox Post Kit assembly instrucitons
How should a cedar post be installed in the ground for proper support of an Arbor, Lantern Post or Mailbox Post?
How do I install a lantern post sleeve?
How do I attach a walkway gate to my arbor?
How are your products delivered?
Standard orders ship FedEx Ground.
Large orders ship LTL motor freight.
How do I install my driveway gate?
When and what should I protect the cedar with?
When: As soon as possible and preferably before installation outside in the elements. The cedar is a clear grade (no knots) kiln dried and pre-sanded. So before the UV rays start to cook the fiber is always the best time and you can get finish into every spot.
What: We recommend starting with a coat of Zinsser cover stain primer (white & gold can). Allow to dry. Then spray or brush on a name brand solid color stain in any color desired.
How do I protect the cedar in the ground?
Degradation of a wooden post is caused by fungal growth when soil comes in contact with the post. Even set in a concrete base fungi can degrade a post. Fungal growth requires oxygen and moisture to thrive. We offer a thick rubber self stick membrane that acts as a barrier between the damp soil and the post preventing rot.
Lantern Posts - What does "wire ready" mean?
There is a hole (approximately 3/4" x 1") that runs down the center of the lantern post.
Lantern Posts - What size is the lantern receptacle post cap?
An industry standard 3" lantern receptacle post cap is provided with all New England Woodworks lantern posts and lantern post sleeves.
Lantern Posts - How is the lantern receptacle post cap attached to the top of the post?
The lantern receptacle post cap should be screwed on (not glued) in the event it needs to be removed.
Lantern Posts - What is the difference between 94" posts and 72" lantern post sleeves?
Our 94" Posts are designed to go directly into the ground.
Our 72" Lantern Post Sleeves are designed fit over your pre-existing foundation post.
Nominal Size - "Nominal size" used for lumber dimensions.
The approximate or roughcut dimension by which lumber is called and sold in trade, but which differs from the actual dimension. Example: a finished (dressed) 'two by four' piece is less than 2 inches thick and less than 4 inches wide. 2x4 is the "nominal size".
How do I purchase these beautiful products?
The most cost effective way to purchase is to order online.
How quickly do you ship orders?
Standard orders typically ship within 48 hours.
How soon will I receive my order?
Typically in one week.
What is your Product Warranty?
Warranted against manufacturing defects.
Disclaimer: Redwood and Western Cedar are wood species that, although the most stable of all softwoods, still may show drying checks when used in the constantly changing outdoor environment. Both may also crack, split, cup, warp or splinter, non of which are manufacturing defects.
What is your Return Policy?
- Damage claims must be reported within 5 days of receipt if delivery by FedEx or upon receipt if delivery by LTL motor freight.
- To submit a return request email the reason (supported with photos if damaged) to newood123@yahoo.com.
- Retain original packaging material (including corner protectors) for return.
- Insure for full value.
- Ship product(s) to address listed in response email (not to invoice address).
If return is a damage claim: We will issue a call tag to have item(s) picked up for return to our shop. Upon receipt and inspection of damaged product(s), replacement(s) will be shipped.
If return is for credit or exchange: Upon receipt and inspection of item(s), if in new condition for resale we will issue a refund less 15% restocking/repackaging.
What should I do if I have other questions?
Email your questions to newood123@yahoo.com.
